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At Glowglowiu, we want you to be completely satisfied with your scented candle purchase. If you are not happy with your order, we offer returns and exchanges within 30 days of purchase.
To be eligible for a return, your scented candle must be:
Please note that we cannot accept returns for scented candles that have been burned or are damaged due to misuse.
To initiate a return, please contact us at partnership@glowglowiu.world or call us at +16463600037. Provide your order number and reason for return. We will provide you with a return authorization and shipping instructions.
Once we receive your returned scented candle and verify its condition, we will process your refund or exchange within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Please allow 5-10 business days for the refund to appear in your account after we process your return.
If you would like to exchange your scented candle for a different scent or product, please contact us to arrange the exchange. You will be responsible for return shipping costs, and we will cover the cost of shipping the replacement item.
If you receive a damaged or defective scented candle, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost in transit.
If you have questions about our return policy or need assistance with a return, please contact us:
Glowglowiu
223 Mott St, New York, NY 10012, United States
Phone: +16463600037
Email: partnership@glowglowiu.world